October 2, 2014 Customer Strategist Generation Y Reshapes the Retail Landscape Trying to understand Millennials or Generation Y (those born between 1980 and 2000) means deciphering a list of contradictions.
October 2, 2014 Customer Strategist Retail Banking Chegg Taps Into the Minds of Young Consumers The online retailer uses audience data to meet the needs of fickle yet valuable young adult consumers.
September 23, 2014 Blog Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy
August 28, 2014 Blog Financial Services and Insurance Financial Institutions Need a Value Proposition that Spans a Customer’s Lifetime Journey
August 1, 2014 Customer Strategist The Technology Behind Customer Engagement The technology decisions you make will influence the type of experience you create for your customers.
July 10, 2014 Blog Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations