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Blog
Delight customers in the experience economy: 3 ways CX can help
Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3
Travel and Hospitality
Travel is roaring back—is your customer support ready?
Business intelligence vs. predictive analytics: Get smart about data-driven decisions
Digital strategy vs. digital transformation: 3 ways to make both work for your brand
Captive contact centre vs. outsourcing: The most overlooked part of retail CX
Omnichannel vs. multichannel contact centre support: Key differences and why it matters
Retail and eCommerce
Retailers: Reverse the ‘Great Resignation’ with remote work options
Intelligent automation vs. RPA: How to avoid key mistakes
How to increase customer satisfaction by working smarter, not harder
5 CX lessons we learned from virtual reality
Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
Get to know your contact centre workforce: IVR vs. chatbots vs. agents
Digital transformation vs. business transformation: Both are critical to brands’ success
Omnichannel vs. multichannel: How to get the best results from both approaches