Blog: Automation and AI
Recent Posts
Nothing ruins a trip faster than a bad experience or unexpected hiccup. Consumers expect their travel to be memorable, seamless, and personalized, and hospitality brands are under pressure to...
TTEC has been honored as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Center of Excellence and our proprietary...
There’s huge potential to drive sales within the contact center, but there’s a disconnect for many brands when they try to introduce sales conversations into customer service...
Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and...
As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...
B2B sales have always required a special approach, but growing customer demands coupled with rapid technological advances have made it imperative that sales teams have the right strategy, people,...
Editor’s note: This guest blog is from Flip CX, a partner of TTEC Agility.Blink and things in today’s fast-paced environment have changed.Drastically.Staying ahead of the competition...
If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and...
AI chatbots can bring many advantages to retailers and their customers: they can handle simple requests and inquiries quickly, offer 24/7 availability, deliver personalized shopping recommendations...
AI is everywhere and should be shaping the way travel brands craft and execute their business strategies – but that’s easier said than done. With so many rapid advancements in AI and...