Ready or not,
the holiday season is hereDo you have what it takes to deliver an
exceptional customer experience?
Demand for seasonal support during the holiday season extends far beyond the traditional clerks and shop workers that are assisting customers with their purchases in-store. With increases in online orders and heightened demand for product support, many retailers miss key opportunities to extend their services to customers that are seeking further engagement with the brand. TTEC is here to help with this seasonal staffing, providing omnichannel contact centre operations and associates to connect with your customers across these ongoing interactions with your company.
We have experience helping some of the world’s largest brands and government agencies manage large support spikes. From seasonal support for the holiday shopping season through natural disasters, data breaches and product recall responses, TTEC’s proven approach provides the know how and care you need in quick-acting situations.
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Be ready when support demand surges
high-volume events for years. From talent acquisition to training, technology, and care operations, we are experts at ramping up or down quickly to meet demand.
Retail Survival Guide
Use these resources to prepare for peak holiday demands.
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Client Story
Conversation Engine Saves Cyber Monday Sales
Conversation Engine Saves Cyber Monday Sales
Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
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Client Story
Retailer Meets Peak Holiday Demands
Retailer Meets Peak Holiday Demands
Come holiday time our client was noticing a phone system dilemma, we helped implement a new system.
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eBook
Transform Omnichannel Vision into Reality
Transform Omnichannel Vision into Reality
Omnichannel success has become more than a buzzword—it's the customer experience goal of many businesses.
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eBook
Welcome to the Retail Evolution
Welcome to the Retail Evolution
The retail industry is in a state of flux. Media reports have been quick to label a wave of shop closures and the rise of e-commerce as “the retail apocalypse,” but it’s a misleading phrase.
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