EMEA Client Stories

Training makeover revives associate engagement and improves AHT

A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores

Help desk reduces AHT, dead air, and ambiguity for quicker resolution

From messaging underperformer to high achiever

TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine.

Get found, sell more

Snapping up fans and sales with Facebook ads

Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%

Staying ahead of the game

A department store gained the flexibility and control it needed to keep pace with the changing retail landscape

Omnichannel transformation

TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.

Intelligent automation reduces call transfers by 98%

The right technology empowers associates to help customers more quickly

AI-powered insights (and experts putting them to work) revolutionise quality

TTEC disrupts the market with an innovative, next-gen digital approach.

Scoring better resolution rates with a deep dive into the customer journey

TTEC helped identify and fix problems that delayed the customer warranty process.

Saving Cyber Monday sales

Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.

Increased satisfaction at a third of the cost

Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.