TTEC EMEA Blog

Telecom CX trends: Connect service and sales to maximise customer value

Welcome 2025 with 3 ways to optimise fraud prevention

CX trends 2025: 3 ways AI will transform retail experiences

Contact Centre Automation: Tools and Trends for the Decade Ahead

Cost-containment weighing on your mind? How about a CX hub?

CX leaders: Focus on the right KPIs, finesse the blend of tech and humans

5 things European retailers should consider when it comes to nearshoring

3 ways to modernise your revenue operations

Rwanda Tech & BPO Summit: A roadmap to positive impact

3 deal breakers when working with a CX outsourcer (and 5 must-haves)

Empathetic retail experiences are still possible in the AI age - EMEA blog

A traveller’s take: Rwanda is ready for business