TTEC EMEA Blog

CX Trends: In 2024, it’s time to look at the bigger picture

Impact sourcing vs. impact strategy: It takes both to truly make a difference

Yep, wellness is a BIG DEAL in the tech support space too

Startups: Improve CX with cutting-edge voice automation

Where should startups focus their AI investments? Start here

Provide faster tech support and improve CX with co-browsing

How happier employees lead to better CX

Upselling in the contact centre? Make it part of your retail strategy

A plug-and-play model is the future of AI-enabled CX (here’s why)

Empathy and sentiment scores: What we know and what we think we know

Is your organisation ready to leverage AI solutions for CX?

Managing Fraud and Social Engineering in Your CX Strategy