AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
Adding AI to the CX mix
New AI-enhanced technologies are improving the employee experience and the customer experience. From noise-canceling and translation tools to real-time training and generative AI-enhanced knowledge bases, understanding intents and solving problems has never been easier.
Translations &
Communications Enhancements
Communicating anywhere with anyone just got easier with our accent localization, noise reduction, translation, and grammar services.
Associate
Augmentation
AI-enhanced associates have super powers that increase productivity while freeing up time to build empathetic relationships with customers.
Conversational and
Business Insight
With real-time insight based on conversational intelligence, why guess what your customers want when you can know?
Knowledge
Enablement
Knowledge is power and our generative AI knowledge management services put that power at your fingertips.
Learning & Development
Speed to proficiency accelerates with an AI-enhanced curriculum and coaching.
Data & AI Operations
Improve the speed and quality of data labeling and enrichment processes to achieve greater returns on your AI investments.
Is your customer experience AI-ready?
Benchmark against your peers with a free AI readiness assessment
Take the AI readiness assessmentPeople power AI for speedier insurance claims processing
An insurtech deployed a hybrid tech/human data annotation strategy to improve the effectiveness and scalability of its AI.
$1Mlabor cost savings
Real-time insight helps associates resolve customer questions
Intelligent automation served up real-time product info to associates to support customers with questions for a food service company.
98%drop in call transfers
Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends reportMore insights from TTEC
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A strategic solution to growing backlog saves company $3.5 million a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focussed as it grew
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A Smarter Approach Leads to Happier Customers
Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score
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AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
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Insurance tailored to the 2024 consumer
AI, data insight, and human intelligence ensure a future-proof experience
Read the white paper -
TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
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Ready, Set, Go!
A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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