CUSTOMER EXPERIENCE STRATEGY
Happy customers,
happy outcomes
Design your CX to eliminate
pain points and reduce churn.
CUSTOMER EXPERIENCE STRATEGY
Happy customers,
happy outcomes
Design your CX to eliminate
pain points and reduce churn.
What customers want, we deliver
What do customers really want in today's digital world? They want brands to go beyond the basics and deliver a personal experience. After obsessing over CX for decades, we've learned how to complement innovative technology with human empathy to create positive customer experiences that help businesses around the world succeed.
CX Strategy and Design
Design and roadmap your CX to eliminate pain points, reduce churn, and accelerate growth.
Learn moreCustomer Intent
Understand and anticipate customer behavior to deliver preemptive and proactive interactions.
Learn moreCustomer Journey Mapping
Visualize CX to better understand customers and deliver personalized support and marketing across all touchpoints.
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A strategic solution to growing backlog saves company millions a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations.
READ THE CASE STUDY
Optimizing leads and win-backs shift sales into overdrive
TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates.
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CX Trends for 2024
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We've identified four megatrends that are impacting how companies deliver customer experience and employee experience — now and in the future.
Read the trends reportMore insights from TTEC
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focussed as it grew
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3 deal breakers when working with a CX outsourcer (and 5 must-haves)
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
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Insurance tailored to the 2024 consumer
AI, data insight, and human intelligence ensure a future-proof experience
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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No Time to Lose
We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
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Eliminating Friction for Superior UX
A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.
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Energy Firm Lights Its Future with Customer Strategy
Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
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Automobile Marketing with No Blind Spots
Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
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