CX Experts at Your Service
Transformational managed services combining front-line knowledge and AI insight
Download datasheetCX Experts at Your Service
Transformational managed services combining front-line knowledge and AI insight
Download datasheetCX experts on your side
In our 40+ years in the customer experience industry, we’ve learned tough lessons, so you don’t have to. Reap the benefits of our knowledge and experience to optimize your CX and improve customer outcomes, with limited risk and budget.
Conversational &
Business Intelligence
Unlock actionable insights with this AI-enabled analytics service driving CX, EX, product, training, and operational improvements.
Knowledge
Services
Put the power of generative AI to work with scalable knowledge and content curation services to deliver CX and EX improvements.
Learning
Services
Tap into the power of AI-enabled learning with our custom curriculum development and training programs.
Workforce
Optimization
Increase efficiency of workforce management across internal and third-party operations with our expert-led WFO framework.
$4.9 million annual savings unearthed for computer goods giant
TTEC served up 30 recommendations to cut costs and optimize CX for customers and employees.
Training makeover revives associate engagement and improves AHT
A new curriculum suited for today's hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
A Smarter Approach Leads to Happier Customers
Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Ready, Set, Go!
A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
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Automobile Marketing with No Blind Spots
Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
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Customer Insights Power Growth
A logistics company used advanced customer intelligence insights to drive sales from busy customers.
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Shift to Remote Work without Missing a Beat
A financial services client is now looking to make WFH a permanent part of its long-term strategy.
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Agile Outsourced Support From Day One
End-to-end outsourced support delivers best-in-class results
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Proactive Agents Using AI Save the Day with a 95% CSAT
Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.
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Transforming Self-Service From a Pain Point into an Effortless Experience
A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
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Knowledge Base Innovation Takes Customer Support to New Heights
An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
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