Skip to main content
EMEA NEWSROOM
INVESTOR RELATIONS
CAREERS
EMEA
services
Contact Centre Technology
AI-Enhanced Services
Contact Centre as a Service
Data Analytics
Intelligent Automation
TTEC Digital
Contact Centre Operations
Back-office Support
CX Managed Services
Customer Care Outsourcing
Customer Experience as a Service
Trust and Safety
Work from home
AI Enhanced Services
Customer Experience Strategy
CX Managed Services
Revenue Generation
industries
Automotive
Communications and Media
Financial Services and Insurance
Gaming
High Tech
Retail and eCommerce
Travel and Hospitality
resources
All Resources
Blogs
Client Stories
Customer Strategist Journal
Datasheets
Demos and Videos
eNewsletter
Strategy Guides and Trends Reports
Tips and Takeaways
Webinars and Events
company
TTEC EMEA
About Us
Awards & Recognition
EMEA Locations
Impact Strategy
EMEA Newsroom
Our Values
TTEC Global
Corporate Website
Global Locations
Investor Relations
TTEC Jobs
careers
Search
Contact us
Glossary
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
A
Asynchronous Messaging
Average Handle Time (AHT)
B
Business Process Outsourcing (BPO)
C
Call Centre Associate / Call Centre Agent
Contact Centre as a Service (CCaaS)
Customer Experience as a Service (CXaaS)
Customer Lifecycle Management
Customer Satisfaction Rating (CSAT)
Customer Turnover
CX Tech Ecosystem
D
Digital Outsourcing
F
Finance and Accounting Outsourcing (FAO)
G
Gamification
Global In-house Center (GIC)
I
Information Technology Outsourcing (ITO)
Intelligent Routing
Intelligent Virtual Assistant (IVA)
Interactive Voice Response (IVR)
M
Messaging
N
Nearshore Outsourcing
O
Offshore Outsourcing
Offshoring
Omnichannel
Onshore Outsourcing
R
Robotic Process Automation (RPA)
T
Total Contract Value (TCV)
Explore TTEC
what we do
services
industries
resources
company
contact us
Search TTEC EMEA
Search
Choose your region and language
Corporate
English
Português
AsiaPacific
English
EMEA
English
Español
Français
Canada
English
Français
LET'S GET STARTED