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Client Story
Retail and eCommerce
Proactive partners brew a stronger customer experience
Providers
Expert B2B collections approach recovers €5M in 90 days
Blog
Rwanda Tech & BPO Summit: A roadmap to positive impact
AI-enhanced coaching sends productivity soaring 97%
Specialised support boosts B2B collections revenue
AI-enhanced insights, expert training drive sales surge in 2 weeks
3 deal breakers when working with a CX outsourcer (and 5 must-haves)
High Tech
Workforce management optimisation model cuts costs an estimated €8.8M annually
Empathetic retail experiences are still possible in the AI age
A traveller’s take: Rwanda is ready for business
Customer correspondence hits new quality targets for retail chain
TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
Strategy Guides and Trends Reports
Property and Casualty Insurance
Insurance tailored to the 2024 consumer
Insurers embrace richer CX, agility for strength and growth
Voice enhancement lifts NPS 9% at contact centre
Humanising AI takes centre stage at Mobile World Congress