February 25, 2025 Customer Strategist Industry Insights Retail and eCommerce Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritise the right channels and KPIs to thrive
February 25, 2025 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly
February 25, 2025 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers
February 25, 2025 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach.
February 25, 2025 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process.
February 25, 2025 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
February 25, 2025 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
February 19, 2025 Case Study Financial Services and Insurance Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond
February 4, 2025 Blog Financial Services and Insurance Banking, financial services can’t be loyalty laggards in 2025
January 23, 2025 Blog Communications Telecom CX trends: Connect service and sales to maximise customer value
