July 12, 2024 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
July 11, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
July 10, 2024 Case Study High Tech Expert support and proactive solutions drive CX growth TTEC’s strategy, people, and tools boost efficiency and lower costs
July 10, 2024 Case Study Healthcare Payers Customer support helps slash wait times by 97% during open enrollment TTEC empowered a health benefits company to handle more calls, better and faster
July 2, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focussed as it grew
July 2, 2024 Case Study High Tech Expert B2B collections approach recovers €5M in 90 days A humanised collections strategy delivered fast results
June 27, 2024 Case Study High Tech A Smarter Approach Leads to Happier Customers Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score
June 13, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
June 13, 2024 Case Study Communications Specialised support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate
