Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Improve contact center efficiency
Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
Back-office support experts
TTEC’s qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
Time and cost savings of up to 85%
Amazing CX, every time
An organization’s back-office services are fundamental in minimizing risk while providing exceptional CX. Our back-office support solutions help you improve contact center KPIs and reduce costs.
77% reduction in backlog
Back-office support for all industries
Our approach to providing back-office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.
20% decrease in average handle time
CX Trends for 2024
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We've identified four megatrends that are impacting how companies deliver customer experience and employee experience — now and in the future.
Read the trends reportMore insights from TTEC
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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Proactive Agents Using AI Save the Day with a 95% CSAT
Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.
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Proactive automation solution yields €12M in accelerated debt collection
A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process
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Agile and rapid support clears massive backlog
When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.
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Expert back-office support helps recover 40K+ defrauded accounts
TTEC associates tackled an online marketplace’s fraud problem, saving the company €15M
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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Proactive partnership levels up gaming brand’s CX
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
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Provide faster tech support and improve CX with co-browsing
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Optimise customer experience with a tech support partner
Explore 3 benefits of partnering with a CX expert
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CX Optimised
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
Watch the video