Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Back-office
Support
A high-functioning back office is fundamental
to great CX. We help you eliminate the stress so
you can focus on what your brand does best.
Improve contact center efficiency
Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
Back-office support experts
TTEC’s qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
Time and cost savings of up to 85%
Amazing CX, every time
An organization’s back-office services are fundamental in minimizing risk while providing exceptional CX. Our back-office support solutions help you improve contact center KPIs and reduce costs.
77% reduction in backlog
Back-office support for all industries
Our approach to providing back-office support services has helped clients from all industries effectively manage all customer interactions and improve efficiency, leading to better customer and employee outcomes.
20% decrease in average handle time
Top 3 trends for elevating CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2024
More insights from TTEC
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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5 myths about BPOs for startups – busted!
The right partner can take your CX to the next level
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Expert outsourced collections team drives fast results
TTEC helped a growing company when its in-house team struggled to scale
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report -
CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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CX Optimized Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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4 ways high-tech companies can benefit from back-office outsourcing
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6 ways retailers can convert returns into revenue
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Provide faster tech support and improve CX with co-browsing
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Navigate travel’s peak season by focusing on CX
Improved customer journeys lead to better travel experiences
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The key to better gaming CX? It’s in your data
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