New from the CSJ

New from the CSJ

How to overcome legacy tech debt and AI integration traps
New from the CSJ

In uncertain times, brands focus on strengthening existing customer relationships

In This Issue

Outlook

All the feels
Empathy matters, but its nature is changing
Perspectives

CX insights at scale lead to new ways of business
Tech Insights Series on the CX Pod - LevelAI
Perspectives

Is traditional QA dead? AI makes the case
Tech Insights Series on the CX Pod
Perspectives

Decoding AI search: What GEO, AEO, and AISO really mean for marketers
Perspectives

Customer Strategist Journal wrapped: CX’s hot topics of 2025
Perspectives

What Apple’s anti-fraud success teaches enterprise leaders
Perspectives

Transform sales coaching into a strategic growth lever with AI
Perspectives

Don't blame the tech: Fix these 3 transformation pitfalls instead
In Depth

It’s time to re-evaluate empathy’s ROI in the AI era
In Depth

The economy’s uncertain – your CX strategy shouldn’t be
In Depth

CCW recap: Say hello to your new AI coworker
Profile

Turning every stay into a five-star story
Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach
Industry Insights

Credit unions look to engage younger customers via digital innovation
Industry Insights

Transforming returns hassle into a CX win
A great retail experience shouldn’t stop at checkout

Shifting Perspectives

Shifting Perspectives

How AI is reshaping empathy in the contact center

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