Deliver 5-star CX
for public service
FedRAMP-authorized contact centers
for federal, state, and local governments
Deliver 5-star CX
for public service
FedRAMP-authorized contact centers
for federal, state, and local governments
Reimagine your CX
When public emergencies or disasters strike, or citizens are searching for information they need, there's no time to waste when it comes to delivering empathetic, frictionless support. Reimagine your CX with our rapid associate deployment and upgraded digital channels.
As citizen expectations grow, it's more important than ever to provide an effortless experience. Our authorized contact center solutions, including transportation, tolling, and FedRAMP-authorized services help federal, state, and local agencies design and deliver digital-first experiences and build public trust. With numerous government certifications and awards under our belt, let TTEC Public Sector be your trusted agency partner.
We help governments and the public sector stay ahead.
- Federal government
- State and local government
- Public health
- Transportation and tolling
CX solutions
built for the Government and Public Sector
Health benefits exchange hits staffing sweet spot
Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages.
State eases overwhelmed call centers with messaging
Nearly 4x as many contacts answered in fewer than 2 weeks.
Don't take our word for it.
We are an award-winning customer experience company.
Paving a clear path: A guide to the future of tolling
Paving a clear path: A guide to the future of tolling
More insights from TTEC
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Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
Read the blog post -
Pave the way to great tolling CX with the right people and technology
Read the blog post -
Paving a clear path: A guide to the future of tolling
The tolling industry is in transition to be digital-first, and TTEC is here to guide you on your journey
Watch the webinar -
Transportation and tolling
Download the datasheet -
How to Build a Roadmap for Better Tolling Experiences
Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
Learn more -
Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
Read the article -
AI + people: The right mix to boost CX for public sector players in 2024
Read the blog post -
4 real-world AI applications for transportation
Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
Read the strategy guide -
Health benefits exchange hits staffing sweet spot
Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
Read the case study -
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A 4-step guide to federal government CX improvements
How to meet PMA mandates and improve customer satisfaction across agencies
Read the article -
Surge support: A public sector contact center goes live fast when disaster strikes
Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
Read the case study
citizen experiences?
