Citizen
Engagement
Reimagine CX. Happier citizens, one experience at a time.
Citizen
Engagement
Reimagine CX. Happier citizens, one experience at a time.
Meet the right blend of humans & technology
Customer needs are constantly evolving and keeping up with them is no small feat for government agencies. Whether it’s a matter of safety, housing, medical care, education or mobility, government agencies need to enable smooth access to services. Our CX engagement solutions help you design, build and operate transformative experiences through the right blend of humans & technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Digitally-enabled delivery
With the move to make more government services available online, agencies must understand how to leverage technology in an intelligent way. Through our ecosystem of 50+ technology partners, we find, implement and optimize technology to deliver the CX engagement your customers expect.
Quickly mobilized cutting-edge cloud technologies and experienced agents
READ THE CASE STUDYInsight-driven processes
Do you know what your customers need and want? We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve performance.
100 agents recruited, trained, and ramped in just 3 weeks
READ THE CASE STUDYHappy employees create happy customers
When customers interact with government agencies, they expect kindness and empathy. We believe happy employees create happy customers and provide an environment where employees feel valued and thrive. We empower our front-line staff to make recommendations on how to solve customer pain points and improve experiences using their deep domain expertise and insights.
Competitive wages get fast and reliable results
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4 real-world AI applications for transportation
For leaders in the transportation and tolling sector, the array of AI-powered solutions on the market can be mind-boggling. However, there are specific AI deployments that make sense today because they’ve proven to drive results. In this strategy guide, discover how AI-powered training lifts CSAT, intelligent routing cuts costs, enhanced CX cements trust, and cloud future-proofs your business.
Read the strategy guideMore insights from TTEC
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AI + people: The right mix to boost CX for public sector players in 2024
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4 real-world AI applications for transportation
Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
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Health benefits exchange hits staffing sweet spot
Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
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A 4-step guide to federal government CX improvements
How to meet PMA mandates and improve customer satisfaction across agencies
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Surge support: A public sector contact center goes live fast when disaster strikes
Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
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4 ways to create a winning customer journey for tolling and transportation
Face industry challenges with a focus on key points in the user experience
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How to Build a Roadmap for Better Tolling Experiences in 2023
Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
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Hot CX Trends for the public sector: Digital first + personalization
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Customer experience hits the road
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4 proven ways for government agencies to enhance customer experience
Exceed PMA mandate targets and deliver better service at lower costs
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Inside sales outsourcing nearly doubles outbound calls, jump-starts growth
TTEC sales reps took call volume and profit to new heights for a bulk fuel distributor
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citizen experiences?