Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Three components work cooperatively and seamlessly to prepare learners for success
Our proprietary award-winning Learning Solution leverages the latest Artificial Intelligence (AI), voice recognition, machine learning technology, responsive game development, and data visualization.
AI-simulated Conversations
AI-powered engine that provides
asynchronous practice, consistent
feedback and personalized coaching
Sandbox
Responsive front end and
database that enables PCI
compliant systems practice
Dashboard
Operations-based, insights platform
that provides KPI performance,
including speed-to-proficiency
Make learning fast, engaging, and effortless with our award-winning solution
Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact center leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.
RealSkill won 2020 CCW Excellence Award for Disruptive Technology of the Year.
Real-time coaching and feedback
An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.
270%Jump in quality score achievement
Experiment in the sandbox
Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.
58%reduction in attrition
AI mimics real conversations
Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.
20%higher eNPS
More insights from TTEC
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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Future of learning: Old school is out, individual and adaptive is in
Human experience skills move to the forefront in contact center roles
Read the article -
Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
Read the article -
Elevate experiences with connected travel agents
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Learning Services Datasheet
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CXO Assessment: Learning Services
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Insurance company optimizes back-office operations by 20%
A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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