Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Real-time coaching and feedback
An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.
270%Jump in quality score achievement
Experiment in the sandbox
Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.
58%reduction in attrition
AI mimics real conversations
Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.
20%higher eNPS
Top 3 trends for elevating CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Read the trends reportMore insights from TTEC
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Insurance company optimizes back-office operations by 20%
A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
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Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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RealSkill Bot closes learning gap, accelerates performance
TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
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RealSkill shrinks contact center attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
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