Conversation
Fidelity
Eliminate communication barriers with our AI-enhanced platform and services
Conversation
Fidelity
Eliminate communication barriers with our AI-enhanced platform and services
Clear communication is at the heart of every great customer experience. Each call, email, or chat that comes into a contact center is a conversation, and communicating effectively is essential to quick and easy resolutions.
Our AI-enhanced Conversation Fidelity solutions make it easier for customers and associates to communicate by reducing background noise, softening accents, and improving grammar.
The results? Shorter handle times, increased customer satisfaction, improved associate experience, less friction and miscommunication, and a more consistent brand voice.
Accent softening
AI-powered accent localization tools improve communication between customers and associates, regardless of where in the world they’re located – eliminating the need for them to repeat themselves.
Noise reduction
Eliminate barking dogs, honking cars, and other frustrating background noise. Our noise reduction technology removes everything but your customers’ and associates' voices.
Translation
Real-time translation lets associates and customers understand each other even if they don’t speak the same language.
Grammar
Save precious time and ensure every written communication is accurate with our grammar tools.
Emails that engage
AI-enhanced writing tools uplift customer communications with clear, concise language that's more personalized, cordial, and genuine in tone.
96%quality score
I can hear you now
With simple headsets and AI-enhanced noise reduction technology, one company all but eliminated any background noise, leading to a jump in NPS and cost savings.
99%drop in background noise
Smash language barriers
Deliveroo added automatic chat translation to support interactions in more than 70 languages. AHT dropped by 20% and resolutions jumped 83%.
83%first call resolution
5 CX building blocks for successful AI
Without a stable CX footing to build on, AI technology within the contact center will fall flat. Learn more about 5 CX building blocks needed to set the stage for AI excellence.
5 CX building blocks for successful AI
More insights from TTEC
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Generation AI: Conversational Clarity
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
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Voice enhancement lifts NPS 9% for major health group
AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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Deliveroo smashes language barriers with real-time translator
The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
Read the case study
