CX Management Services
Technology
& Platforms
Technology that actually moves the needle
TTEC’s platforms are built to do one thing: Make CX faster, smarter, and more efficient, without the bloat.
Technology that actually moves the needle
TTEC’s platforms are built to do one thing: Make CX faster, smarter, and more efficient, without the bloat.
TTEC ADDI
Real-time voice translation technology, designed to unlock borderless customer experiences by enabling live, bi-directional translation between associates and customers across over 30 languages. With low-latency performance and natural-sounding voices, TTEC ADDI seamlessly integrates into contact center environments, empowering associates to deliver world-class CX regardless of language barriers.
TTEC Clarity
By minimizing background noise, our tool enhances call quality and allows associates to focus on customer interactions. With noise reduction, associates can provide a more professional and satisfying customer experience.
TTEC Perform
Our AI-powered tool analyzes employee data to provide personalized coaching, targeted feedback, and recognition for associates' achievements. By identifying areas for growth and development, we help associates enhance their skills.
TTEC Let Me Know
Generative AI knowledge assistant that understands customer questions and generates suggested responses.
TTEC RealSkill
Training simulations provide a realistic contact center environment for associates to practice customer interactions, hone their decision-making abilities, and develop effective problem-solving techniques. With real-world practice, new associates can build confidence, improve their skills, and deliver exceptional customer service.
TTEC Insights
By understanding customer interactions at a deeper level, our AI-powered solution extracts valuable insights that can drive data-driven decision-making. This empowers team leaders to identify opportunities for improvement, streamline processes, and enhance customer experiences.
TTEC Intelligent Fraud Automation
AI-driven, real-time fraud prevention framework that integrates seamlessly into the CX lifecycle. It proactively detects, analyzes, and mitigates fraud threats—enhancing trust, reducing loss, and enabling safe digital experiences.
Learn more
Why TTEC
Our solutions are already transforming customer experience
Every tool we design and manage is built for performance, measured by outcomes and driven by data. Carried by people who know CX inside out.
We create seamless where others create chaos, and we’re ready to do it for you.
Our experience turn plans into performance. With the right talent, the right tech, and the right mindset. That’s what execution looks like when it’s done right.
Why TTEC
Our solutions are already transforming customer experience
Every tool we design and manage is built for performance, measured by outcomes and driven by data. Carried by people who know CX inside out.
We create seamless where others create chaos, and we’re ready to do it for you.
Our experience turn plans into performance. With the right talent, the right tech, and the right mindset. That’s what execution looks like when it’s done right.
That’s where real change begins.
That’s where real change begins.
And that’s exactly what we’re built to deliver.