CX OPTIMIZATION MANAGED SERVICES
Knowledge Enablement Services
AI puts information at your fingertips with speed, accuracy, and context
Download datasheetCX OPTIMIZATION MANAGED SERVICES
Knowledge Enablement Services
AI puts information at your fingertips with speed, accuracy, and context
Download datasheetMove from information overload to powerful knowledge
It's not what you know, it's how easily you can get to it. We blend AI innovation with human expertise to accelerate knowledge management to get the right information to the right place quickly.
The right answer at your fingertips
Let Me Know is TTEC's award-winning, generative AI-enhanced answer system that uses large language models to deliver the best answer from a curated knowledgebase. The solution uses the power of generative AI, data annotation, data analytics, and insights to ensure that the knowledgebase contains only current, relevant articles. The result: faster responses, increased first contact resolution, and happier front line associates.
83%of users say Let Me Know reduces stress during calls
Level up customer support
Improve usability and simplify search functionality to enhance customer and employee engagement.
90%CSAT score
AI-enhanced experts at your fingertips
Partner with a team of content experts who build and continually enrich private large language models to support AI-enhanced internal and external knowledgebases.
92%active knowledgebase user rate
Top 3 trends for elevating CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
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4 ways to cut contact center costs without sacrificing CX
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TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
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Generative AI answers transform associate productivity
Let Me Know AI-enhanced system significantly reduced AHT and associate stress
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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Annotation reduces process time from 7 minutes to 1
We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes
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Level-up your player experience by understanding gamers’ motivations
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Big Data: What Are Firms Actually Doing With It?
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Big Data’s 5 Missing Ingredients
The volume and velocity of data has exploded, but not enough has changed in the way organizations have leveraged and applied data.
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Behind the Scenes of Dow Jones’ Customer Care
Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations.
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Balancing Innovation with Execution
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B2B Customers Want Relationships, Not Sales
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New hire training redesign transforms member experience and saves millions in costs
TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources
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