Associate Augmentation

Our suite of associate augmentation services blends the latest technologies with talent trained to get the most out of the tools. Our platform is like a digital personal assistant providing guidance, coaching, and personalized responses so your front-line team can stay ahead of your customers’ changing needs.

Real-time knowledge assist

No more need to toggle across multiple screens to find the answer. With real-time knowledge assist, associates always have the right answer at their fingertips in one place.

Guided workflow

Administrative tasks can take on a life of their own. With guided workflow, associates have a digital assistant to help.

Summarization

Post-interaction summaries are created in real time with transcription summarization.

Suggested responses

Serve up the right answer based on personalized customer intents.

Next best action

Associates can grow revenue and customer loyalty when they have the insight to anticipate and deliver the next best action that customers will want.

Give associates a central point for critical insight

A leading automaker used AI and machine learning to monitor live calls with customers and scan relevant data to serve up customer intents, next best action recommendations, and relevant knowledge articles to the associate in real time.

10%drop in AHT

READ THE CASE STUDY

Intelligent routing and AI chatbots reduce customer frustration

Customers rated the quality of AI interactions and connected with human associates to get the right answer and keep the information fresh and relevant.