Smarter AI insights, better CX

Traditional QA tools only capture 3% of customer interactions. That’s not enough to understand how your customers really feel, or how to improve their experience. This report explores how brands are using AI to listen to 100% of conversations across channels and combining those insights with human expertise to elevate CX, reduce churn, and unlock new revenue streams.

Discover how industry leaders are moving beyond guesswork and using full-spectrum insights to make coaching sharper, journeys easier, and customer satisfaction stronger.

Inside the report:

• Get visibility into 100% of customer interactions – not just 3%
• Use AI + expert analysis to reduce churn, AHT, and effort
• Learn how a global brand uncovered 32% of negative interactions were tied to one issue, and fixed it
• See how a coaching strategy powered by AI insights drove a 97% productivity boost
• Find out how one automaker uncovered $3.2M in pipeline revenue in just 3 weeks

Get the report

Unleash the power of smarter insights and turn every conversation into a competitive advantage.