The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
Build long-term loyalty and
a healthier bottom line
Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.
We help healthcare brands stay ahead.
- Payer
- Provider
- Provider - telehealth
- TPA and CDH
- PBM and retail pharmacies
- Supplier/OEM/DME
- Medicare
- Medicaid
- Population health
- Pharmaceuticals
- Health-Tech
Pharmaceuticals
TTEC assists pharma brands with a full range of patient engagement services. We combine the most innovative tools and technologies with global delivery centers to help our clients deliver Medical Information Programs that automate the simple tasks so a live human can support patients with the more complicated interactions.
CX solutions
built for the healthcare industry.
Member care outsourcing
Making it easy for your members to get the best from their relationship with you.
Learn moreTelesales
A value-based proactive business model that delivers results for open enrollment.
Learn more
Innovative call flow enhancements zap a major pain point
When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster.
Don't take our word for it.
We are an award-winning customer experience company.
The promise of kinder healthcare CX is within reach. Here's how it looks
Eliminating friction points, leveraging AI/ML and automation to make healthcare more human are chief ways leading organizations will respond to changing demographics to ensure health equity. See how our 2028 vision for connected care can become a reality.
The promise of kinder healthcare CX is within reach. Here's how it looks
More insights from TTEC
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
Read the article -
Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
Read the case study -
Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
Read the blog post -
High water mark for healthcare
When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
Read the case study -
The promise of kinder healthcare CX is within reach. Here's how it looks
An integrated ecosystem that puts patients at the center will improve outcomes and save costs
Read the strategy guide -
New CMS rule elevates telesales as a viable broker alternative
Read the blog post -
How a whole health mindset drives patient-centric engagement across all strata
Read the blog post -
Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
Read the case study -
Next enrollment season: Ready for a reset?
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
Read the article -
2024 Enrollment Season: Another year of stellar conversion with improved attrition
Speed to proficiency a key ingredient of enrollment success for multiple clients
Read the white paper -
eNPS at healthcare contact center jumps 21% with interactive AI training bots
Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
Read the case study
for healthcare organizations
