![Father watching his child play a mobile game](/sites/default/files/styles/max_768x1024_webp/public/2024-08/masthead-media-and-entertainement-v2-800x450.jpg.webp?itok=Vn2Z8YRK)
Level up your
CX game
Get media and entertainment users
back to the action faster
Level up your
CX game
Get media and entertainment users
back to the action faster
Understand customers better,
meet their needs faster
Consumers love their gaming, streaming, viewing, and gambling – and they want those experiences to be quick and seamless. When problems, glitches, or questions arise, brands need to get customers back to the fun fast with top-notch support and cutting-edge technology.
The right customer experience (CX) strategy is essential to providing quick resolutions, reducing effort, driving growth, and cutting costs.
Where we play:
Gaming
Online Gambling
Sports Betting
Streaming
Theatre Experiences
![Read the Case Study](/sites/default/files/2024-08/thumb-crack-the-case.jpg)
Crack the root cause code to boost resolution rates
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
![Read the Case Study](/sites/default/files/2024-08/thumb-case-study-sports-betting.jpg)
A Sports Betting Firm Makes Fast, Wins Big With Skilled Outsourced Customer Support
650+ expert advisors launched nearshore providing digital support across multiple lines of business with one of the lowest attrition rates at TTEC and a 3x increase in back-office productivity.
![Read the Case Study](/sites/default/files/2024-08/thumb-cs-a-hands-on-approach-delivers.jpg)
A hands-on approach delivers world-class, global customer care
A global team of highly trained associates, based in six countries and providing coverage in 21 languages, and retooled training led to a 56% jump in first call resolution.
Don't take our word for it.
We are an award-winning customer experience company.