Level up your
CX game
Get media and entertainment users
back to the action faster
Level up your
CX game
Get media and entertainment users
back to the action faster
Understand customers better,
meet their needs faster
Consumers love their gaming, streaming, viewing, and gambling – and they want those experiences to be quick and seamless. When problems, glitches, or questions arise, brands need to get customers back to the fun fast with top-notch support and cutting-edge technology.
The right customer experience (CX) strategy is essential to providing quick resolutions, reducing effort, driving growth, and cutting costs.
Where we play:
Gaming
Online Gambling
Sports Betting
Streaming
Theatre Experiences
Crack the root cause code to boost resolution rates
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
A Sports Betting Firm Makes Fast, Wins Big With Skilled Outsourced Customer Support
650+ expert advisors launched nearshore providing digital support across multiple lines of business with one of the lowest attrition rates at TTEC and a 3x increase in back-office productivity.
A hands-on approach delivers world-class, global customer care
A global team of highly trained associates, based in six countries and providing coverage in 21 languages, and retooled training led to a 56% jump in first call resolution.
Don't take our word for it.
We are an award-winning customer experience company.
Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Level-up your CX game: Media and Entertainment Data Sheet
Download the datasheet -
Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
Read the case study -
Level up gaming trust and safety in 2024 with AI
Read the blog post -
3 lessons the CX world can learn from gaming pioneers
Read the blog post -
Want to improve gaming CX? Your AI needs to be seamless
Read the blog post -
$4.9M annual savings unearthed for a peripheral gaming device client
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
Read the case study -
3 reasons to consider gamers when recruiting for CX jobs
Read the blog post -
Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
Read the article -
4 ways a cloud-based contact center can help your gaming brand
Read the blog post -
Gaming CX Optimized: The real end game
Keep players in the game with co-op customer support
Learn more -
The key to better gaming CX? It’s in your data
Read the blog post -
Behind the scenes of great gaming customer support
Watch the video