Technical
Support
From initial set-up troubleshoot, we
ensure it’s always time to play.
Technical
Support
From initial set-up troubleshoot, we
ensure it’s always time to play.
Happy players, healthy bottom line
Technical support is a critical component of the media & entertainment industry, as users rely on technology to stay connected. From initial set- up to user performance and troubleshooting, we help users saying using by helping them settle technical issues.
Prioritize User Satisfaction
Technical issues lead to frustration and dissatisfaction among players, which can result in negative reviews and reduced player retention. Our technical support team resolve issues quickly and effectively, improving user satisfaction.
Intelligent automation with a human touch
Customers want to engage immediately to resolve their issues in whatever channel that they prefer. Our digital-first tech support solutions ensure high productivity that also increase customer satisfaction.
93% decrease in avg. hold time
92% QA, exceeding goal
17% decline in abandon rate
READ THE CASE STUDYInnovate to differentiate
Our technical support team also help by monitoring and identifying issues and opportunities for improvement in media & entertainment. This drives innovation and improves the overall user experience, keeping you ahead of the game and ensuring that you maintain a strong competitive edge.
$4.9M annual savings identify
30+ cost-saving CX enhancing solutions
40% efficiency gains projected
READ THE CASE STUDY
Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Level-up your CX game: Media and Entertainment Data Sheet
Download the datasheet -
Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
Read the case study -
Level up gaming trust and safety in 2024 with AI
Read the blog post -
3 lessons the CX world can learn from gaming pioneers
Read the blog post -
Want to improve gaming CX? Your AI needs to be seamless
Read the blog post -
$4.9M annual savings unearthed for a peripheral gaming device client
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
Read the case study -
3 reasons to consider gamers when recruiting for CX jobs
Read the blog post -
Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
Read the article -
4 ways a cloud-based contact center can help your gaming brand
Read the blog post -
Gaming CX Optimized: The real end game
Keep players in the game with co-op customer support
Learn more -
The key to better gaming CX? It’s in your data
Read the blog post -
Behind the scenes of great gaming customer support
Watch the video