CX OPTIMIZATION MANAGED SERVICES
Workforce Optimization Services
Extract maximum return from your most valuable asset
CX OPTIMIZATION MANAGED SERVICES
Workforce Optimization Services
Extract maximum return from your most valuable asset
Strike the right balance of tools, technology, and human intelligence
Without an optimized contact center workforce, customers get frustrated by inefficiency and brands waste precious time and money. TTEC's Workforce Optimization Services eliminate waste and inefficiency to create a top performing holistic operation.
WFO Services to help you streamline operations, and cut staffing costs
Eliminate guesswork and drive results with our proven workforce optimization (WFO) platform that helps brands eliminate waste and inefficiency.
Data-driven forecasting
and scheduling
that go beyond historical data to incorporate regression and multivariables
Analytical
reporting
that uncovers hidden
opportunities to
improve efficiency
Skills
management
that enhances
employee performance
and job satisfaction
Workforce
tools
that improve the
experience for employees
while also improving CX
Data-driven precision scheduling
We analyze historical data, call patterns, forecasted volume, and other variables to accurately determine resources and develop schedules that better match capacity and call volume.
$3Msaved with precision scheduling
Optimized back-office operations
Use the tools and dashboards within TTEC's Optimization Services to track productivity and pinpoint areas to improve staff utilization in the back office.
20%lift in back-office volume
Flexible models
Schedule and manage the workforce across operations for optimal coverage with flawless planning and execution.
30%Improvement in operational efficiency
Workforce Optimization capabilities
TTEC's Workforce Optimization Services measure and leverage the talents and preferences of individuals and aligns their skills and proficiencies with our clients' business objectives and customer needs to produce optimal staffing schedules.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Workforce Optimization Services
Download the datasheet -
CXO Assessment: Workforce Optimization
Struggling with long customer wait times and other service objective inefficiencies? We can help.
Take the assessment -
4 ways to cut contact center costs without sacrificing CX
Read the blog post -
Expert outsourced collections team drives fast results
TTEC helped a growing company when its in-house team struggled to scale
Read the case study -
Workforce optimization model cuts costs estimated $9.5M annually
Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
Read the case study -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
CX Optimized Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
Watch the video -
Provide faster tech support and improve CX with co-browsing
Read the blog post -
How retailers can convert journey mapping into revenue
Read the blog post -
Ease nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact center operations amidst uncertainty and change
Read the strategy guide -
Every retailer can offer personalized CX that feels high-end (here's how)
Read the blog post
