CX Optimized Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
More insights from TTEC
-
Bank’s dedicated fraud team outperforms compliance goals
TTEC overdelivers on KPI targets by becoming an extension of the brand
Read the case study -
Global brand optimizes digital channel to drive collections efficacy
TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
Read the case study -
How the right tech support partner can power up your tech and comms CX
Read the blog post -
Rapid Readiness Team mobilizes swiftly when disaster strikes
With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need
Read the case study -
More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
Read the case study -
90% QA and off-the-charts AI adoption uplift player interactions
Gaming company takes contact center nearshore for a cost-effective workforce that ramps up and down as demand fluctuates
Read the case study -
TTEC Let Me Know for Contact Center Associates
A generative AI solution to improve contact center answering speed and quality
Download the datasheet -
Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report -
TTEC poll: Employee engagement top CX priority for 2025
Read the blog post -
Hopes for healthcare CX in 2025: Why I defy the cynics
Read the blog post -
-
CX trends 2025: 3 ways AI will transform retail experiences
Read the blog post