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More insights from TTEC

  • Infographic showing CX priorities over a 4-year period
    December 10, 2024 Blog

    TTEC poll: Employee engagement top CX priority for 2025

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  • Tree against the backdrop of a colorful sunset
    December 6, 2024 Blog Healthcare

    Hopes for healthcare CX in 2025: Why I defy the cynics

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  • Illustration of a young woman jumping through a portal in the middle of a city sidewalk
    December 3, 2024 Customer Strategist Outlook

    The CX future starts now

    Hit the ground running toward great customer experiences

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  • Woman looking at clothing on her phone and a piece of clothing in a box in front of her
    December 3, 2024 Blog Retail and eCommerce

    CX trends 2025: 3 ways AI will transform retail experiences

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  • An elderly couple sitting and holding hands in a doctor's office waiting room
    December 3, 2024 Customer Strategist Industry Insights Healthcare Payers

    From compliance to competitive advantage: How CX impacts new CMS measures

    Proactive CX strategies key to better Star Ratings

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  • Illustration of a person skateboarding on a blue ribbon, with hands holding various devices
    December 3, 2024 Customer Strategist In Depth

    AI and analytics fuel brands' push for personalized customer journeys in 2025

    Easy, efficient, and convenient interactions set to take center stage

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  • Chefs plating food
    December 2, 2024 Customer Strategist C-Suite Strategies Healthcare

    For a taste of what makes the experience exceptional, look to Northwell Health

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  • Woman looking at handbags on computer screen
    December 2, 2024 Customer Strategist Industry Insights Retail and eCommerce

    The future of retail: AI will be a cornerstone of CX success

    3 ways AI will help transform retail experiences in 2025

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  • Meet the crusaders battling dark forces of CX
    November 26, 2024 Datasheet Hypergrowth and Startups

    Meet the crusaders battling dark forces of CX

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  • CX Trends 2025
    November 25, 2024 Trends Report

    CX Trends 2025

    5 ways customer experience ushers in a new era

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  • Woman receiving the key for a new car
    November 21, 2024 Case Study Automotive

    AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks

    TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster

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  • Henry, Chloe, and Conversation Clarity
    November 20, 2024 Video

    Generation AI: Conversational Clarity

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