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Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
More insights from TTEC
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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