Belonging at TTEC
Championing human potential by celebrating the
unique and empowering local communities
Belonging at TTEC
Championing human potential by celebrating the
unique and empowering local communities
At TTEC, "Bringing humanity business" is at the core of everything we do. Our global strength comes from valuing every voice and unique perspective - it’s more than what we do; it's who we are and how we succeed together.
Our Pledge
To amplify our culture of belonging in an inclusive environment where authenticity drives innovation and collaboration. By embracing the perspectives from our employees, clients, customers, and communities, we maximize our global impact
“We’re building a community - an environment where everyone is supported, celebrated, and empowered to grow both professionally and as individuals.
We’re dedicated to creating a culture where everyone feels valued, respected , and encouraged to explore their potential at every stage of their unique journey.”
Laura Butler
Chief People Officer
Unwavering Commitment
We want to make sure our TTEC employees are comfortable bringing their authentic selves to work and able to reach their full potential - regardless of their religion, sexual orientation, age, race, nationality, disability, or political views through the following efforts:
Attracting Impressive Talent
Expand recruiting efforts with targeted sources, colleges, and professional networks
Attracting Impressive Talent
Expand recruiting efforts with targeted sources, colleges, and professional networks
Ongoing Education & Development
Includes topics like cultural sensitivity and people management that aligns to TTEC values
Ongoing Education & Development
Includes topics like cultural sensitivity and people management that aligns to TTEC values
Fostering Open Dialogues
Provide avenues for employees to honestly express their thoughts to make meaningful change happen
Fostering Open Dialogues
Provide avenues for employees to honestly express their thoughts to make meaningful change happen
Enduring Public Commitment
Publish yearly Impact & Sustainability report and share information on corporate websites, social media, and press outlets
Enduring Public Commitment
Publish yearly Impact & Sustainability report and share information on corporate websites, social media, and press outlets
Celebrating Authenticity
Commemorate holidays and human rights events to promote inclusivity and global impact
Celebrating Authenticity
Commemorate holidays and human rights events to promote inclusivity and global impact
TTEC Global Impact and Inclusion Council
We aspire to create a vibrant culture at all levels of the organization. Around the world, we amplify local inclusiveness groups outside the workplace and bring together centralized organizations inside TTEC walls. We support our employees through mentorship, open dialogue, and opportunities for professional development.
Our Global Impact and Inclusion Council is comprised of regional leaders around the world who focus on advancing our Humanity First priorities with:
- Strategy and infrastructure covering sustainability, philanthropy, and partnerships.
- Awareness and education to promote an authentic, unique workforce.
- Employee engagement and retention to cultivate Employee Resource Groups and nurture growing communities of support.
- Talent acquisition and development to maximize performance and create an engaged community of belonging.
Supporting Employee Resource Groups
Our Employee Resource Groups (ERGs) are groups of employees who are coming together based on shared characteristics and lived experiences. ERGs are generally based on providing support, enhancing career development, and contributing to the personal development of its members.
Champions of Color
Champions of Color nurtures a community for employees who identify as Black, African American, and of African descent. Champions of Color promotes a safe, collaborative, and supportive environment. The group offers mentorship, access to senior leadership, and a network of professionals to assist with development and career advancement. Members share wisdom, advice, experiences, and fellowship.
Women in Leadership
Women in Leadership is a diverse group of extraordinary self-identifying women who leverage social and educational programs, mentorship, and networking opportunities to realize their individual potential, enhance their career experiences, and create opportunities for our next generation of leaders.
TTEC MINDS
Maximizing Inclusivity and NeuroDiverse Success, our mission is to bring together a diverse group of TTEC employees that want to highlight the strengths of neurodiversity and foster an inclusive environment by raising awareness, fostering acceptance, showcasing the talents of neurodiverse individuals, and celebrating neurodiversity at TTEC.
Prism
Prism is a community that supports employees who identify as LGBTQIA+ and allies, creating a friendly and welcoming workplace environment. Our programs, discourse and initiatives promote a culture of acceptance and consideration where LGBTQIA+ team members can be comfortable exactly as they are.
Persons with Disability
The vision and mission of the Persons with Disability employee resource group is for all employees to attain fulfilling career with full support from the company and its employees and without bias through meaningful and informative projects and activities.
TTEC Familia
TTEC Familia fosters a vibrant community, enhances cultural understanding, and empowers Latino/a/x and Hispanic employees, allies, and supporters to achieve their full potential within TTEC.
Wisdom Warriors
Wisdom Warriors focuses on nurturing a workplace culture that better serves our employees over age 50. Through mentorship and workshops, the group nurtures a collaborative, inclusive community representing employees of all ages.
Corporate Responsibility
TTEC Foundation
The TTEC Foundation is committed to effecting positive change in the communities where we live and work. We believe that education is the foundation of a successful community and strive to provide students around the world with access to the tools and support they need.
Veterans and Military Spouses
We value veterans—not only for their dedicated service to our country, but also for the exceptional qualities and skills they can bring to our team: We know that no job is as important as serving one’s country, but we hope they find creating amazing customer experiences to be another purpose worth serving!
2024 Impact and Sustainability Report
At TTEC, our commitment to TTEC’s longtime commitment to Environmental, Social, and Governance stewardship gets stronger with each passing year as we seek out and discover new pathways to fulfill our Impact and Sustainability mission. We’ve made strides to improve our world, and this dedication mirrors our pledge to deliver exceptional experiences for our clients, their customers, and our 54,000 employees working across six continents. Our achievements outlined in our 2024 Impact and Sustainability Report secure TTEC’s stature as the Employer of Choice, Partner of Choice, and Provider of Choice.
TTEC Foundation
The TTEC Foundation is committed to effecting positive change in the communities where we live and work. We believe that education is the foundation of a successful community and strive to provide students around the world with access to the tools and support they need.
Affecting positive change
Veterans and Military Spouses
We value veterans—not only for their dedicated service to our country, but also for the exceptional qualities and skills they can bring to our team: We know that no job is as important as serving one’s country, but we hope they find creating amazing customer experiences to be another purpose worth serving!
Supporting veterans and military spouses
2024 Impact and Sustainability Report
At TTEC, our commitment to TTEC’s longtime commitment to Environmental, Social, and Governance stewardship gets stronger with each passing year as we seek out and discover new pathways to fulfill our Impact and Sustainability mission. We’ve made strides to improve our world, and this dedication mirrors our pledge to deliver exceptional experiences for our clients, their customers, and our 54,000 employees working across six continents. Our achievements outlined in our 2024 Impact and Sustainability Report secure TTEC’s stature as the Employer of Choice, Partner of Choice, and Provider of Choice.
Read our 2024 Impact and Sustainability Report