April 14, 2025 Case Study Healthcare Voice automation slashes cost per contact 50% AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
March 19, 2025 Datasheet TTEC in Africa: Driving innovation with impact Strategic partnerships are key to successful CX innovation in Africa
March 13, 2025 Case Study Communications Customized coaching helps telecom giant transform care channels into revenue engines TTEC’s innovative service-to-sales strategy leads to sales surge
March 13, 2025 Case Study Communications Targeted outbound campaign turns abandoned carts into closed deals TTEC’s mix of insights and offshore associates turned missed opportunities into conversions
March 13, 2025 Strategy Guide Travel and Hospitality 3 ways to soar through the peak travel season How to elevate travel and hospitality CX (even amid a labor shortage)
