CX Strategy
and Design
Design the experiences your customers want
to save time, solve problems, and provide
a great customer experience.
CX Strategy
and Design
Design the experiences your customers want
to save time, solve problems, and provide
a great customer experience.
CX transformation begins with strategy and design
Moments of customer experience bliss don't happen by accident. They are intentionally built and orchestrated across dozens of technologies and touchpoints. Our CX strategy and design services help you design and roadmap your customer experience to eliminate pain points, reduce churn, and accelerate growth.
Designed with data
To truly transform your customer experience, you first need a clear understanding of your current CX across every touchpoint. We use real data to determine the tools and technology needed to accelerate your CX. Our consulting team will help you create a prioritized roadmap for CX transformation.
$3.5Min cost savings led by strategy transformation
READ THE CASE STUDYOptimized employee experiences
Our approach focuses on customer experience and employee experience to ensure you optimize a wide range of operational processes. We analyze your entire ecosystem to design holistic strategies that enhance both your CX and EX.
30second drop in average handle time
READ THE CASE STUDYAchievable transformation
Transformation doesn’t happen overnight. Small changes to your strategy can make a big impact. We take a phased approach to implementing change, so it doesn’t get in your way of doing business and still achieves faster results.
62%increase in sales conversion rate with call flow enhancements
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CX Trends for 2024
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We've identified four megatrends that are impacting how companies deliver customer experience and employee experience — now and in the future.
CX Trends for 2024
More insights from TTEC
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What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
Read the article -
Outsmart failure in your CX transformation
How to overcome 5 roadblocks in contact center evolution
Read the article -
A roadmap to break the shackles of silos
Read the article -
What to watch: Observant banks focus on these 4 in-flux industry developments
Read the article -
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Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
Read the case study -
Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
Read the case study -
A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
Read the case study -
CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
Wellness company conquers seasonal surge, cuts backlog with TTEC
Our associates ramped quickly to offer omnichannel support when it mattered most
Read the case study -
Want to Win at Personalization? Let the Customer Lead
Read the blog post -
Customer Experience Innovation: Then and Now
How has customer experience evolved since 2010?
Read the article
