Transformation from the front line
Reduce cost and improve customer experience with recommendations from your front-line employees
Transformation from the front line
Reduce cost and improve customer experience with recommendations from your front-line employees
Talent that transforms the customer experience
Customer care associates are the front line of your brand. Every interaction they have with your customers is an opportunity to uncover ways to improve CX. Our proactive solutions framework empowers our front-line employees to make recommendations on how to solve customer pain points and improve experiences using their deep domain expertise and insights.
Increase your bottom line
Proactive solutions analyzes customer data and employee feedback to identify opportunities for people, process, technology, and product enhancements. Our front-line employees help provide insights to improve first call resolution, decrease handle time, and deflect lower value calls, all positively impacting your bottom line.
36% increase in productivity with re-imagined benchmarks and associate training
Deliver delightful experiences
As customer demands evolve, organizations must always be looking for new ways to delight their customers. Our front-line employees collaborate across functions, levels, and borders on customer journey maps to understand customer friction points and make recommendations to improve CX.
95% quality score and $16M in savings with expert back-office support
Increase employee retention
Proactive solutions gives our front-line employees a voice and empowers them to make a difference. Our gamified rewards system recognizes top contributors and inspires them to become drivers of innovation and change. This cultivates a sense of purpose and positively impacts employee engagement and retention.
$4.3M estimated cost savings in 5 years through increased efficiency and employee productivity
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
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Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI
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Sales team falling short? Ditch these old-school team building methods
An outdated way of thinking could be holding you back
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Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy
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Fintech firm retains at-risk customers with proactive outreach and simplified experiences
TTEC helped a hypergrowth fintech firm respond to more customers in less time and generate more qualified marketing leads using our digital sales expertise and industry know-how
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Optimizing leads and win-backs shift sales into overdrive
TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates
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