3 ways to outsmart an unpredictable economy with superior CX

An unpredictable economy makes it difficult for businesses to plan for the future and execute on growth activities. The hazy outlook may prompt companies to tighten their resources, and contact centers typically bear the brunt of cost cutting. 

But scaling back investments in the contact center can be a costly mistake, since it can hurt customer experience (CX) and damage your brand in the long run. With the right strategy and tools, you can optimize efficiency, reduce costs, and improve CX at the same time – even in an unpredictable economy. 

Read this checklist to learn: 

• How to tap into the labor pool that best fits your needs
• How to put AI insights to work
• Why it’s time to take a fresh look at self-service