Customer Care
Outsourcing
Media & entertainment CX done different.
Happier users, one experience at a time.
Customer Care
Outsourcing
Media & entertainment CX done different.
Happier users, one experience at a time.
Next level user support
In the experience economy, happy customers are the way to growth, profitability and loyalty. Our customer care outsourcing solutions help you design, operate and innovate your front office through the right blend of humans & technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Let the players play and the streamers stream
Users want fast responses. They do not want to wait for their queries to be solved or be misguided in the process. We deliver 24/7 support via multiple channels ensuring that users can reach us fast. Delivered from global locations and designed to provide localized service.
100% calibration with client. We scored highly across all customer interactions.
READ THE CASE STUDYDeliver personalized experiences
We understand and cater to the unique needs of not only our customers, but their customers as well. Our curriculum is designed with personalization and led by a team of experienced media and entertainment enthusiasts who understand the nuances of the industry.
Gain a competitive edge in media & entertainment
Partner with us to gain your CX competitive advantage. We deliver superior user experiences across multiple digital channels to enable deeper engagement. Our support reduces negative reviews and damage to your brand reputation.
400 offshore associates added within three years
32% increase in upgrade close rate
10% increase in new customer close rate
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Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Level-up your CX game: Media and Entertainment Data Sheet
Download the datasheet -
Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
Read the case study -
Level up gaming trust and safety in 2024 with AI
Read the blog post -
3 lessons the CX world can learn from gaming pioneers
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Want to improve gaming CX? Your AI needs to be seamless
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$4.9M annual savings unearthed for a peripheral gaming device client
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
Read the case study -
3 reasons to consider gamers when recruiting for CX jobs
Read the blog post -
Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
Read the article -
4 ways a cloud-based contact center can help your gaming brand
Read the blog post -
Gaming CX Optimized: The real end game
Keep players in the game with co-op customer support
Learn more -
The key to better gaming CX? It’s in your data
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Behind the scenes of great gaming customer support
Watch the video