Trust and
Safety
Be proactive in protecting your users with our
platform safety, account integrity, content
curation and fraud prevention services.
Trust and
Safety
Be proactive in protecting your users with our
platform safety, account integrity, content
curation and fraud prevention services.
Trust is the foundation of customer experience
Having a safe and trustworthy brand has become table stakes in today’s hyper-digital world. Media and entertainment companies have a responsibility to protect their users from harmful content, cyberbullying and other threats. Our trust and safety solutions provide platform safety, account integrity, content curation and fraud prevention services to help you keep your user data secure and your digital properties safe and uncompromised.
Cultivate User Trust
Fraudulent activities can harm user trust and confidence. By implementing effective measures, media and entertainment companies can demonstrate their commitment to player safety and security and maintain and positive reputation.
DID YOU KNOW?
33% of users have had their accounts compromised due to poor password practices
source: worldmetrics.org
Eliminate fraud-related losses
From payments and chargebacks, disputes and investigations, to transactions and account monitoring our fraud prevention services, equip media and entertainment brands with the resources to analyze, investigate and resolve fraud issues 24/7.
DID YOU KNOW?
The average cost of a cyberattack is 1.7million
source: worldmetrics.org
Holistic trust and safety services
We have more than two decades of experience providing holistic Trust & Safety services for our clients. Our history and focus has been on supporting highly complex activities such as Platform Security, Fraud Prevention, User Safety and Identity Verification.
DID YOU KNOW?
Account takeover fraud costs $1B per year
source: www.bureau.id
Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Level-up your CX game: Media and Entertainment Data Sheet
Download the datasheet -
Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
Read the case study -
Level up gaming trust and safety in 2024 with AI
Read the blog post -
3 lessons the CX world can learn from gaming pioneers
Read the blog post -
Want to improve gaming CX? Your AI needs to be seamless
Read the blog post -
$4.9M annual savings unearthed for a peripheral gaming device client
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
Read the case study -
3 reasons to consider gamers when recruiting for CX jobs
Read the blog post -
Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
Read the article -
4 ways a cloud-based contact center can help your gaming brand
Read the blog post -
Gaming CX Optimized: The real end game
Keep players in the game with co-op customer support
Learn more -
The key to better gaming CX? It’s in your data
Read the blog post -
Behind the scenes of great gaming customer support
Watch the video