A value-based proactive business model that delivers results
It’s busy out there. Every day, consumers are offered new ways to take care of their family’s health. Finding and enrolling members in this competitive environment requires a modern healthcare telesales approach that is personalized, compelling and empathetic. Our market defining healthcare sales outsourcing model enables businesses to stay relevant, outperform the disruptors, recruit highly skilled sales reps, grow sales conversions, and improve the sales process.
A targeted talent strategy
Finding licensed associates to enroll new members during open enrollment can be a challenge when it comes to outsourcing sales in healthcare. With decades of experience managing open enrollment ramps, we have proven strategies to quickly find the right people and speed up the licensing process through our college of insurance.
91% improved knowledge base leads to improved associate experience
READ THE CASE STUDYAI-enabled learning
Ready. Set. Go. Onboarding and training the team for open enrollment can feel like a sprint. Healthcare payers have a limited time to complete enrollments and need a team ready to go out of the gate. With our comprehensive social knowledge-base and AI-enabled simulated training we prepare our teams fast and so they can deliver results immediately.
17% improvement in conversions YoY through innovative sales coaching
READ THE CASE STUDYDigitally enabled and insight based
We use speech analytics to monitor in real time what is enabling enrollments and where we have gaps, so healthcare sales outsourcing is optimized. Using a closed loop process, we identify best practices and share them across the program so our teams get smarter with every interaction.
1,300+ unique new SQLs powered by advanced analytics
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The promise of kinder healthcare CX is within reach. Here's how it looks
Eliminating friction points, leveraging AI/ML and automation to make healthcare more human are chief ways leading organizations will respond to changing demographics to ensure health equity. See how our 2028 vision for connected care can become a reality.
The promise of kinder healthcare CX is within reach. Here's how it looks
More insights from TTEC
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The key to sales success in 2025? Turn conversations into conversions
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Calm, cool, and coordinated: Healthcare’s next iteration
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Hopes for healthcare CX in 2025: Why I defy the cynics
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CX trends 2025: 3 ways AI will transform retail experiences
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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For a taste of what makes the experience exceptional, look to Northwell Health
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Meet the crusaders battling dark forces of CX
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AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks
TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
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Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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for healthcare organizations
