TTEC Asian Language Hub

Transcript

What if language wasn't a barrier but a bridge to unlocking new areas of growth?

For over forty years, we've been helping our clients successfully open new revenue streams and expand their market coverage by combining our global sales best practices with local, multilingual talent.

Cantonese, Japanese, Malay, Mandarin, Thai, Vietnamese, Tagalog, Hindi, Bahasa.

Over four billion people speak Asian languages and they prefer to buy from brands that communicate with them in their native tongue.

Our response, meet TTEC's Asian language hub.

In this vibrant location in Kuala Lumpur, we've established a center of excellence to deliver sales and service programs for supporting growth in the APAC region.

Combining the latest in digital sales technologies and analytics, our frontline sales professionals have the blueprint to drive results into new or growing markets.

Why?

A unique combination of sales experience and talent strategies to identify sales professionals that have a deep understanding of the local markets.

Through our customer acquisition, retention, and growth programs, we have used these strategies to generate billions of dollars on behalf of our clients.

How?

Our award winning RevGen sales playbook provides the foundation.

For example, proprietary sales training simultaneously enables product and process skills with people skills producing thirty percent reductions in speed to proficiency.

Personalized sales coaching process designed to quickly identify skilled deficiencies and provides a blueprint for the sales manager to coach to what, why, and how.

Sales process management provides a structure to optimize outbound campaign process by leveraging analytics in a test and measure methodology throughout the sales funnel.

AI ecosystem enables every aspect of the seller's journey with learning optimization, sales assist, sales behavior analysis, and real time coaching.

With a dedicated leadership team with both industry and market knowledge, we design our sales programs to your growth goals.

Now, we'd like to introduce you to the real secret ingredient, our people.

Hey, all. I'm Arnab. I run our APAC region. APAC is Philippines, India, Australia, Malaysia, and a few other countries. What do we bring to the table? A lot of fun, a huge motivated team, and fantastic locations.

So my region's greatest strength in delivering customer experience is people. I probably have the best talent that the geographies have to offer.

Thank you for the opportunity. We hope to see you in Kuala Lumpur soon.