Diversity, Equity
& Inclusion

A diverse workforce helps us represent the
communities we serve, fosters innovation and
thought leadership, and makes business sense.
It's also the right thing to do.

Diversity, Equity
& Inclusion

A diverse workforce helps us represent the
communities we serve, fosters innovation and
thought leadership, and makes business sense.
It's also the right thing to do.

TTEC Welcomes Me!

Meet a few of our team members as they share what they experienced before joining the team. And how they are now encouraged to be themselves as a part of our global family at TTEC.

Unwavering Commitment

We want to make sure our TTEC employees are comfortable bringing their authentic selves to work and able to reach their full potential - regardless of their religion, sexual orientation, age, race, nationality, disability, or political views through the following efforts:

Attracting Diverse Talent

Expand recruiting efforts with targeted sources, colleges, and professional networks

Ongoing Education & Development

Include topics like unconscious bias, cultural sensitivity, and values-based people management

Fostering Open Dialogues

Provide avenues for employees to honestly express their thoughts to make meaningful change happen

Enduring Public Commitment

Prominently display our DE&I statement on corporate websites, social media, and press outlets

Celebrating Diversity

Commemorate holidays and human rights events like Black History Month, Pride Month, Autistic Acceptance/Awareness Day, etc.

BUILDING INCLUSIVENESS

TTEC Diversity Council

We aspire to create diverse departments and teams at all levels of the organization. Around the world, we amplify local inclusiveness groups outside of the workplace and bring together centralized organizations inside TTEC walls. We support our diverse employees through mentorship, open dialogue, and opportunities for professional development.

Comprised of 16 employees from diverse backgrounds, our Diversity Council focuses on organizational change and advancing our DE&I priorities by:

Identifying best diversity, equity, and inclusion practices
Guiding senior leadership on culture, climate, equity, and inclusion in our workplace
Conducting self-assessments of committee effectiveness

Supporting Employee Resource Groups

Our Employee Resource Groups (ERGs) are groups of employees who are coming together based on shared characteristics and lived experiences. ERGs are generally based on providing support, enhancing career development, and contributing to the personal development of its members.

Women in Leadership

Women in Leadership is a diverse group of extraordinary self-identifying women who leverage social and educational programs, mentorship, and networking opportunities to realize their individual potential, enhance their career experiences, and create opportunities for our next generation of leaders.

A diverse group of hands being raised with hearts in the palms

Champions of Color

Champions of Color nurtures a community for employees who identify as Black, African American, and of African descent. Champions of Color promotes a safe, collaborative, and supportive environment. The group offers mentorship, access to senior leadership, and a network of professionals to assist with development and career advancement. Members share wisdom, advice, experiences, and fellowship.

Illustration of a persons head with gears spinning

TTEC MINDS

Maximizing Inclusivity and NeuroDiverse Success, our mission is to bring together a diverse group of TTEC employees that want to highlight the strengths of neurodiversity and foster an inclusive environment by raising awareness, fostering acceptance, showcasing the talents of neurodiverse individuals, and celebrating neurodiversity at TTEC.

Prism

Prism is a community that supports employees who identify as LGBTQIA+ and allies, creating a friendly and welcoming workplace environment. Our programs, discourse and initiatives promote a culture of acceptance and consideration where LGBTQIA+ team members can be comfortable exactly as they are.

Illustration of persons with a variety of disabilities

Persons with Disability

The vision and mission of the Persons with Disability employee resource group is for all employees to attain fulfilling career with full support from the company and its employees and without bias through meaningful and informative projects and activities.

TTEC Familia

TTEC Familia fosters a vibrant community, enhances cultural understanding, and empowers Latino/a/x and Hispanic employees, allies, and supporters to achieve their full potential within TTEC.

Corporate Responsibility

TTEC Foundation

The TTEC Foundation is committed to effecting positive change in the communities where we live and work. We believe that education is the foundation of a successful community and strive to provide students around the world with access to the tools and support they need.

Affecting positive change

Veterans and Military Spouses

We value veterans—not only for their dedicated service to our country, but also for the exceptional qualities and skills they can bring to our team: We know that no job is as important as serving one’s country, but we hope they find creating amazing customer experiences to be another purpose worth serving!

Supporting veterans and military spouses

Environmental, Social, and Governance (ESG)

At TTEC, our commitment to Environmental, Social, and Governance excellence has evolved, matured, and expanded into a broader Impact and Sustainability mandate. Our achievements outlined in this report secure TTEC’s standing as the Employer of Choice, Investment of Choice, and Provider of Choice.

Read our 2023 Impact and Sustainability Report