The power of proactive reminders
When it comes to staying healthy, sometimes life gets in the way. Scheduling a mammogram, refilling a prescription or signing up for a clinical study, often gets pushed down to the bottom of the “to do” list. We’ve developed an outbound approach that improves patient adherence by using the right message, at the right time, across the right channel.
Omnichannel
To change a consumer’s behavior, you need to make it easy. You need to communicate with them across the channel that is most relevant. Our platform enables us to identify the most effective channel, including voice, chat, messaging, email, or a combination of them all, to ensure that your customers “get the message” and take care of their health.
Rapid and agile build of omnichannel analytics platform
READ THE CASE STUDYIntent-based
Sometimes it isn’t what you say, it is how you say it. We’ve built a library of intents to help clients understand the most successful levers to pull when trying to drive compliance. We’ll work with your team to understand the “why” behind the “what” so that your communications hit the right note and motivate the consumer to action.
Hundreds of customer focused ideas generated with expanded voice of the customer programs
READ THE CASE STUDYData driven
We measure and monitor every interaction so that we continuously improve results. Using speech analytics for voice and custom data models for text-based communications, we’ll keep tweaking our outbound approaches to deliver optimal results.
Analytics unlocks employee potential with daily metrics and customized reports
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The promise of kinder healthcare CX is within reach. Here's how it looks
Eliminating friction points, leveraging AI/ML and automation to make healthcare more human are chief ways leading organizations will respond to changing demographics to ensure health equity. See how our 2028 vision for connected care can become a reality.
The promise of kinder healthcare CX is within reach. Here's how it looks
More insights from TTEC
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Calm, cool, and coordinated: Healthcare’s next iteration
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Hopes for healthcare CX in 2025: Why I defy the cynics
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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For a taste of what makes the experience exceptional, look to Northwell Health
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Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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High water mark for healthcare
When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
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The promise of kinder healthcare CX is within reach. Here's how it looks
An integrated ecosystem that puts patients at the center will improve outcomes and save costs
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New CMS rule elevates telesales as a viable broker alternative
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for healthcare organizations
