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More insights from TTEC

  • A circle of many people's hands, each holding a puzzle piece
    December 17, 2024 Blog Healthcare

    Calm, cool, and coordinated: Healthcare’s next iteration

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  • Tree against the backdrop of a colorful sunset
    December 6, 2024 Blog Healthcare

    Hopes for healthcare CX in 2025: Why I defy the cynics

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  • An elderly couple sitting and holding hands in a doctor's office waiting room
    December 3, 2024 Customer Strategist Industry Insights Healthcare Payers

    From compliance to competitive advantage: How CX impacts new CMS measures

    Proactive CX strategies key to better Star Ratings

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  • Chefs plating food
    December 2, 2024 Customer Strategist C-Suite Strategies Healthcare

    For a taste of what makes the experience exceptional, look to Northwell Health

    Read the article
  • Glass shattering against a black background
    October 23, 2024 Blog Healthcare

    Shattering illusions: Look past misconceptions to find a great CX partner in healthcare

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  • Coveted QA
    October 18, 2024 Case Study Healthcare

    Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

    TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs

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  • Spiral escalator full of shoppers at a busy mall
    September 17, 2024 Customer Strategist Perspectives

    Winning the season: 4 ways to maintain stellar CX during volume spikes

    Navigate cyclical surges easily with the right people and technology

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  • room
    September 13, 2024 Case Study Healthcare

    Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

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  • List of healthcare terms
    July 10, 2024 Blog Healthcare

    Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes

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  • Connected Healthcare 2028
    June 20, 2024 Strategy Guide Healthcare

    The promise of kinder healthcare CX is within reach. Here's how it looks

    An integrated ecosystem that puts patients at the center will improve outcomes and save costs

    Read the strategy guide
  • A young woman sitting at a laptop talking to an elderly couple at a kitchen table.
    May 30, 2024 Blog Healthcare

    New CMS rule elevates telesales as a viable broker alternative

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  • Mother in a yoga pose on a couch surrounded by her children
    May 29, 2024 Blog Healthcare

    How a whole health mindset drives patient-centric engagement across all strata

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