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More insights from TTEC
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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The promise of kinder healthcare CX is within reach. Here's how it looks
An integrated ecosystem that puts patients at the center will improve outcomes and save costs
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New CMS rule elevates telesales as a viable broker alternative
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How a whole health mindset drives patient-centric engagement across all strata
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Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
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Next enrollment season: Ready for a reset?
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
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2024 Enrollment Season: Another year of stellar conversion with improved attrition
Speed to proficiency a key ingredient of enrollment success for multiple clients
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eNPS at healthcare contact center jumps 21% with interactive AI training bots
Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
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Voice enhancement lifts NPS 9% for major health group
AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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