Generation AI: Henry and RealSkill Training

Transcript

Welcome to Henry's roller coaster ride. In a few days, this new associate will be taking his first customer call, and he's ready. Or is he?

Hanging out in the break room, Henry has heard about challenging customers who have no patience for associates who don't know their stuff, especially this customer everyone talks about, Chloe.

Chloe, a legend, infamous even. She's been known to make even the most seasoned associate tremor. A clever, persistent caller with tough questions. After all, her life and her business need immediate answers and solutions.

Now don't stress out, Henry. Before you meet Chloe and other Chloes, Richards, Joeys, we've got what you need to succeed. We're trading in the boring one size fits all PowerPoint training classes for something more interactive and effective.

Introducing RealSkill, TTEC's award winning AI powered learning tool that actually makes learning new content and skills fun.

RealSkill uses AI and machine learning to give accurate feedback based on real world customer scenarios.

Associates like you learn by doing and get real time suggestions to improve your performance.

RealSkill gives you the real skills you need to navigate knowledge bases, uncover customer needs, and get five star ratings for every customer interaction.

I'm trying to log in, but it's saying my password is incorrect. I'm pretty sure I'm typing it right. Yes, Henry. It's faster. It's more effective. And unlike that theory only onboarding you could have endured, it actually helps you develop the skills you need to amaze even the cloyest of customers.

Plus, gamification.

Points, badges, status upgrades. Who knew learning could be so fun?

See that badge Henry just earned? That's not just for show. RealSkills provides your leaders with a comprehensive data dashboard that tracks your associates progress.

Leaders can see exactly where teammates excel and pinpoint areas that might need a little more polish.

With Real skill, you could see amazing results, such as a twenty four percent improvement in employee retention, a twenty five percent reduction in training time, and a whopping thirty percent boost in proficiency.

And there's more. You could see a ten percent increase in conversion rates because your associates will be better at turning conversations into sales, helping your business grow.

So is your company ready to ditch the past and embrace the real skill future? Visit the Generation AI site at ttec.com to unleash the power of the hidden superstars on your contact center team.

See? With the right training, even Chloe can end up with a smile on her face.