Conversational Messaging for Government + Public Sector

Engage more customers with less resources

Customers expect the same level of speed and convenience when they interact with government agencies as they experience with private companies. Conversational messaging allows government agencies to meet customers wherever they are, whenever they want, on any device with quick, authentic, and personal messages. Improve customer experience and optimize agent to customer ratios with our asynchronous conversational messaging solution.

Make things easier for customers

Customers demand ease in accessing government services, from benefit inquiries to public health needs. Messaging takes the idea of web chat and simplifies it, moving it straight into the hands of your customers – on their phone. They can respond in their own time, without losing their place in a queue.

35% of voice contacts deflected to messaging

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Engagement across all touchpoints

Messaging provide a seamless and consistent single point of communication with a text-based, two-way personal conversation through platforms like Facebook messenger, WhatsApp or SMS text messaging. Our message specialists are available 24x7 at whatever scale your government agency needs.

4x messaging sessions handled concurrently

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Everyone benefits with messaging

Messaging is one of the only CX technologies that lowers costs and attrition rates, increases employee productivity and efficiency, and improves customer satisfaction. With messaging, everybody wins.