Resources

Workforce management optimisation model cuts costs an estimated €8.8M annually

Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity

Ready, Set, Go!

A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.

Clothing retailer meets peak holiday demands

Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.

Powering Superior Support

In a real-time information world, customer service needs to keep pace with demand.

Learning Needs Analysis Transforms Leadership Development

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.

No Time to Lose

We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.