TTEC EMEA Blog

Yep, wellness is a BIG DEAL in the tech support space too

Startups: Improve CX with cutting-edge voice automation

Where should startups focus their AI investments? Start here

Provide faster tech support and improve CX with co-browsing

How happier employees lead to better CX

Upselling in the contact centre? Make it part of your retail strategy

A plug-and-play model is the future of AI-enabled CX (here’s why)

Empathy and sentiment scores: What we know and what we think we know

Is your organisation ready to leverage AI solutions for CX?

Managing Fraud and Social Engineering in Your CX Strategy

New Spanish customer care law presents an unexpected CX opportunity

4 ways AI should be evolving your contact centre