EMEA Client Stories

Customer support helps slash wait times by 97% during open enrollment

TTEC empowered a health benefits company to handle more calls, better and faster

Proactive partners brew a stronger customer experience

TTEC helped a retailer stay customer-focussed as it grew

Expert B2B collections approach recovers €5M in 90 days

A humanised collections strategy delivered fast results

A Smarter Approach Leads to Happier Customers

Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm

Specialised support boosts B2B collections revenue

TTEC collections associates quickly hit 82% attainment rate

Workforce management optimisation model cuts costs an estimated €8.8M annually

Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity

Ready, Set, Go!

A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.

Clothing retailer meets peak holiday demands

Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.

Powering Superior Support

In a real-time information world, customer service needs to keep pace with demand.

Learning Needs Analysis Transforms Leadership Development