EMEA Client Stories

Customer Insights Power Growth

A logistics company used advanced customer intelligence insights to drive sales from busy customers.

Sophisticated Analytics Delivers the Goods

Customer analytics helps gather actionable insight and drive impressive sales growth.

Intelligent Automation Brings Citizens Closer to Home

Desktop automation helps reduces the homebuying sales processes from days to hours

Intelligent automation quickly crushes average handle time

A combined force of humans and technology created immediate results.

Shift to Remote Work without Missing a Beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy.

Agile Outsourced Support From Day One

End-to-end outsourced support delivers best-in-class results

Proactive Agents Using AI Save the Day with a 95% CSAT

Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.

Transform First-Time Customers into Loyal Brand Ambassadors

A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.

Transforming Self-Service From a Pain Point into an Effortless Experience

A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.

Knowledge Base Innovation Takes Customer Support to New Heights

An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.

Call analysis reduces call volume by 60%

Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership.

Swift COVID-19 Vaccine Support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.