EMEA Client Stories

Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

AI-powered insights, expert training drive sales surge in 2 weeks

TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT

A strategic solution to growing backlog saves company $3.5 million a year

Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations

Expert support and proactive solutions drive CX growth

TTEC’s strategy, people, and tools boost efficiency and lower costs

Customer support helps slash wait times by 97% during open enrollment

TTEC empowered a health benefits company to handle more calls, better and faster

Proactive partners brew a stronger customer experience

TTEC helped a retailer stay customer-focussed as it grew

Expert B2B collections approach recovers €5M in 90 days

A humanised collections strategy delivered fast results

A Smarter Approach Leads to Happier Customers

Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm

Specialised support boosts B2B collections revenue

TTEC collections associates quickly hit 82% attainment rate

Workforce management optimisation model cuts costs an estimated €8.8M annually

Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity