EMEA Search Results for
"digital transformation"
Managed Cloud Contact Centre and Consulting services When every brand is just a click (or finger tap) away, providing unparalleled customer support and service is the only way to edge out the competition. The first step to making customers...
TTEC DIGITAL Powering digital experience transformation The CX expertise and technology you need to deliver seamless customer and associate experiences. VISIT TTEC DIGITAL Creating moments that matter throughout the entire customer journey...
Tips and Takeaways article Customer Experience Requires Transformation Not Outsourcing A structured approach to building customer-centricity and a focus on long-term customer experience are key aspects of how digital transformation will...
DENVER and NEW YORK, Nov. 5, 2019; Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc.(NASDAQ: TTEC), a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions...
DENVER, 18 February, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world&...
The challenge A leading online consumer goods company that specialised in ethically-sourced merchandise prided itself on its innovative products. However, behind the scenes, the company struggled to provide a seamless, omnichannel experience. This...
Engaging customer experiences designed from the outside-in Imagine if you could get a clear view of your current customer experience across all channels and touchpoints and design a CX and digital strategy that will...
Create better and more scalable customer experiences Customers want to communicate with brands digitally, and companies that aren’t harnessing the power of chat and messaging will lose out to those that do. Meet customers where...
Engaging on-demand learning journeys Our digital learning solutions provide personalised and engaging on-demand training activities that gives employees what they need to do their jobs effectively. Our proven and certified managed learning...
The challenge Over time, a leading telecommunications and digital services company’s knowledge content had been spread out among various systems and platforms—there was no single source of truth. The company’s customer and agent...
The Challenge A leader in audio and video streaming, recording devices, and related software and accessories discovered many of its buyers were reporting negative customer support experiences in public-facing reviews and ratings. Specifically,...
WHITE PAPER | 10-MIN READ The Future Of Insurance - Transformation Is Key Through The 2020s Several steps all insurance companies can explore for their own transformation It feels like insurance is one of those industries that has been with us...
Trend Watch 2019: Retail Transformations that Count What does it take for a retailer to be unique? In the age of e-commerce, most retailers are utilising some form of technology or digital tool to transform the customer...
DENVER, July 19, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft...
What does the future hold for customer service in 2020? According to a recent study, a majority of customer service experts in Europe predict that by next year, experience will overtake price and product as a key differentiator. But how do...
The nature of work and life has been forever altered by COVID-19, forcing industries of all nature to rapidly adapt. This is especially true for the BPO space, which had to prioritise technology for continuity and to enhance customer and employee...
In my work advising on customer experience (CX), I’ve often talked to insurance executives that struggle to connect to their customers. It’s a problem that is fairly unique to insurance, because this is a product nobody really wants to...
When Burgoyne Hughes, senior manager of call centre operations at GE Healthcare, says his team helps people in “moments that matter,” he means it. Agents field calls from doctors, nurses and other medical professionals who need...
The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information. Fostering these digital...
The digital customer reality is upon us. Over the past few years, there has been the emergence of “mobile-only” customers who prefer digital and mobile tools. The line between the online and offline worlds continues to blur more every...