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"digital transformation"
We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and...
2024 is here and many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and, to truly stand out from other brands and win over customers, you...
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. With marketing expenses and the cost of the onboarding process, acquiring new customers is costly. As a result, while it is important...
STRATEGY GUIDE Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact centre operations amidst uncertainty and change 2023 is a pivotal year for the banking industry. Inflation is still too...
Work smarter, better, and faster with our WFO Software As customer demands rise, meeting these demands and improving the customer experience needs to be balanced with managing employees and operational costs effectively. Our Workforce...
Strategy Guide CX Best Practices for the COVID-19 Vaccine Rollout In the rush to get the Coronavirus vaccine out, don’t forget the customer experience. The logistical challenges for pharmaceutical companies, government agencies, healthcare...
RETAIL CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO The need to raise your retail experience is never-ending. Are you optimised? In retail, you need to...
Sales Outsourcing White Paper | 10-min read 11 Ways to Transform Your Business with Inside Sales Outsourcing Trends and best practices for outsourcing sales These days, sales is a team sport. There are unique skills needed for each part of the...
What is Intelligent Routing? Intelligent Routing (or Skills-based Routing), is a technology contact centres use to gather customer inquiries through voice, digital, or social channels, and then applies rules to route it to the agent best fit to...
So much untapped opportunity to improve. That’s what TTEC and its client, a food delivery service, recognised at the start of this engagement. In short order, €8.8 million in annual savings was identified by implementing smarter...
White Paper | 8-min read The Ultimate Business Case for Messaging Consumers want to use messaging, CX leaders understand the many benefits, but only a handful of brands offer it. What gives? Messaging helps you create better customer experiences,...
HIGH TECH The future of tech is with TTEC Cutting-edge CX connecting people and digital CONTACT US Stay innovative without sacrificing customer experience In the fast-changing technology industry, brands must be agile enough to adapt quickly...
Contact Centre Technology Every channel In sync All the time Omnichannel technology that delivers personal CX at scale. REQUEST A DEMO Omnichannel optimisation Your customers expect to seamlessly move from one channel to the next without having to...
Exceed your business targets. Improve your CX. Save on your total cost to serve. With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings while still...
All-in-one, cloud-based omnichannel platform Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can...
What is sales outsourcing? Sales outsourcing allows you to take advantage of untapped opportunities by leveraging additional salespeople through an outsourcing partnership. From a sales perspective, outsourcing sales can help you target new or...
FINANCIAL SERVICES AND INSURANCE Customers are your best investment CX optimised at the point of conversation CONTACT US The world of buying, paying, and lending are evolving. Are you? Today's banking and insurance CX leaders face...
STRATEGY GUIDE | 10-MIN READ CXaaS: The Future of Customer Experience To meet the evolving pace of business, leading brands are changing their business models to be more flexible and focused on outcomes. Customer Experience as a Service (CXaaS) is...
Free Starter List Questions to ask Sales Outsourcing Providers To find the right outsourcing vendor you have to ask the right questions. This ready-to-use Request for Proposal (RFP) Template provides an overview of key topics and questions to ask...
Free Sales KPI Calculator Sales Performance KPI and Metrics Calculator With this ready-to-use excel workbook of pre-made KPI calculator templates, easily track key performance metrics, such as customer acquisition cost, win/loss ratio, ROI, and a...